Customer Support

We want our customers to buy with confidence every time they use PayGlocal, and it is our duty to help them file disputes in the most efficient and reliable way possible. To address issues relating to a particular order, we strongly advise customers to communicate directly with the merchant as a first move. If you do not receive a satisfactory response or no response at all, you have the option of filing a chargeback with your bank. Your bank will file chargebacks with PayGlocal, PayGlocal with coordinate with merchant to settle the dispute amicably.
Note: Generally, customers must wait at least 7 days from the date of payment before filing a dispute with their bank for an item not delivered. If you haven't received an item, please make sure you've given the seller enough time before filing a dispute.

PayGlocal as a payment processor does not manage your orders. Your orders are managed by the merchant where you ordered your items. In general, for physical products, we recommend waiting 7-10 business days and 1 business day for digital products. If you have not received the services/goods after the specified time period, or if the products received are materially different, faulty, or damaged, you can go to the merchant's website and read the terms and conditions, delivery policy, and reimbursement policy before contacting them to fix the issue. Call the merchant's support number or send an email to the merchant's support email address. When sending an email, remember to include the following information:

1. Transactional date.
2. The amount of the transaction.
3. The order ID.
4. PayGlocal payment ID.
5. The problem's description.

If the merchant does not respond to your emails or phone calls within 3-5 business days, you can contact us here to mediate and settle the matter amicably.

We want our customers to buy with confidence every time they use PayGlocal, and it is our duty to help them file disputes in the most efficient and reliable way possible. To address issues relating to a particular order, we strongly advise customers to communicate directly with the merchant as a first move. If you do not receive a satisfactory response or no response at all, you have the option of filing a chargeback with your bank. Your bank will file chargebacks with PayGlocal, and PayGlocal with coordinate with merchant to settle the dispute amicably.
Note: Generally, customers must wait at least 7 days from the date of payment before filing a dispute with their bank for an item not delivered. If you haven't received an item, please make sure you've given the seller enough time before filing a dispute.

While raising a dispute with your bank, make sure to include these details:

1. An email address that you used for online purchases.
2. Debit amount and date.
3. The order ID.
4. If this was a card purchase, the last four digits of the card used.
5. Email or phone communication details that you carried out with you merchant.

Note: Generally, customers must wait at least 7 days from the date of payment before filing a dispute with their bank for an item not delivered. If you haven't received an item, please make sure you've given the seller enough time before filing a dispute.

Please note that since we are a payment gateway and only facilitate online payments for retailers, all inquiries about the complete or partial cancellation of orders should be directed to the merchant. We do not handle delivery or order dispatch, so if you have any questions about returns, you should contact the merchant directly and follow the directions outlined in the merchant's return and cancellation policy. If a refund is requested, or if the order was not generated at the time of the transaction, you should receive a credit in your bank account within 5-7 business days

As PayGlocal is a payment aggregator, we do not manage orders/refunds. Orders/ Cancellations/ Returns/ Refunds are managed by the Merchant as per Merchant policy. We strongly advise customers to communicate directly with the merchant as a first move. If you do not receive a satisfactory response or no response at all, please reach out to us and we will work with you to settle the matter amicably. you can contact us here

Refunds should be credited to your account within 10-12 working days. If you have not yet received your refund, and your merchant is not supporting you appropriately, please reach out to us and we will work with you to settle the matter amicably. You can contact us here.

We recommend waiting 10-12 working days for a refund because there are many variables and procedures involved. Please reach out to us if it takes longer than this. You can contact us here.

Please note that since we are a payment gateway and only facilitate online payments for retailers, all inquiries about the complete or partial cancellation of orders should be directed to the merchant. We do not handle delivery or order dispatch, so if you have any questions about returns, you should contact the merchant directly and follow the directions outlined in the merchant's return and cancellation policy. If a refund is requested, or if the order was not generated at the time of the transaction, you should receive a credit in your bank account within 5-7 business days

If you find a transaction that you did not approve, please notify us as soon as possible by following the steps below:

1. Please write an email to reportfraud@payglocal.in
2. Please ensure to share all the details of the transaction (including payment id, date and time of transaction along with last 4 digits of the card number) for PayGlocal to locate the transaction
3. PayGlocal will take appropriate action like coordination with the merchant for refund depending on whether the transaction is attempted in secured/ unsecured environment

Please note that you can also raise chargeback with your issuing bank.
Check to see if the unusual behavior you've noticed isn't the result of a family member using your card without your permission or a regular payment like a monthly Subscription.